Welcome,

ORDERS QUEUE

Stay organized and take control of your orders with a chronological table view, clear status updates, and a streamlined confirmation process.

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Order # Sort Details Sort Location Sort Activity Sort Reason Booked Sort Tour Date Sort Archived Sort Processed By Due Date Provider Sort Status Sort Boat Name Sort Site Sort Actions
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Re-processing some orders.
ACCEPT
Please note that you can only resend a confirmation request once every 2 minutes.
ACCEPT
Success! Voucher Resent.
ACCEPT
Success! Voucher Ready to Send.
ACCEPT
Success! Voucher Confirmed.
ACCEPT
Success! Voucher has been archived. To process it manually.
Undo
Success! Voucher has been unarchived. It returned to its previous state.
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ACCEPT
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TOUR DETAILS

Review Order Details

FOOD DETAILS

DESTINATIONS

ARRIVAL INFORMATION

Change Requested:

DEPARTURE INFORMATION

PICK-UP INSTRUCTIONS

MEETING INSTRUCTIONS

Change Requested:

ADD-ONS & UPGRADES

SPECIAL INSTRUCTIONS

PAYMENT INFORMATION

BALANCE DUE: $102.00

Additional Fees

  • DOCK FEE$15.00 USD PER PERSON
  • MARINA ENTRANCE FEE$2.00 USD PER PERSON
  • INSURANCE$20.00 USD PER PERSON
Change Requested:
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ADDITIONAL INFORMATION

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Change Requested:
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BRING WITH YOU

Item 1, Item 2, Item 3, Item 4
Change Requested:
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Restrictions

  • Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed
  • Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed
  • Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed
Change Requested:
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Reviewed By

Juanchi
Review Order Details

Once you get the provider on the phone, you'll need to Confirm or Decline the booking for them and fill in the form on the next page.

Create a CE Payments Request

This tour requires prepayment before a voucher can be sent. Create a CE Payment Request in Ryver. When the task has been created, click "Sent Request" below.

Notify Provider Payment Completed

When the payment request has been moved to "Payment Sent" and proof provided in Ryver, you will need to notify the provider and send them the proof of payment.

Review Order Details

Copy order to paste into Ryver by clicking here:

After creating the task in Ryver, click here to close:

Copy notification text by clicking here.

Once Payment is Made, click here:

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Review Order Details

Check for Red Flags

1. On the Order

If there are any red flags, mark the red flag by clicking the check box and then click "Suspected Fraud" to go to the next step.
"Reviewed by" is a required field.

If there are no red flags, you can mark as "all clear".

If there are any red flags marked, click "Next" to go to the next step.



Check for Red Flags

2. Check USA ePay Login

Click "Login" to go to USA ePay and review the transaction. If there are any red flags, mark the red flag by clicking the check box.

If there are any red flags marked, click "Suspected Fraud" to go to the next step.

If there are no red flags, you can mark as "All Clear".

Check for Red Flags

3. If you Suspect Fraud

If you are unsure if it is fraud, perform the steps below to conduct further verification. Check the boxes to show that you conducted that verification. Write any details into the comments section below to explain your process and concerns.

If you're still not sure, escalate it! Better safe than sorry!

If you feel confident it's not fraud, click "All Clear" to proceed with the confirmation.

If you are sure it's fraud click Void Transaction to issue the refund.

If you aren't sure, click "Escalate" to escalate it to the Supervisor for review.

Review Order Details

Review Checklist

1. On the Order

Review Checklist

2. On USA ePay Login

Review Checklist

3. If you Suspect Fraud